Tulum’s new airport is a fresh, intriguing and imperfect option for travelers. Here’s what it’s like

Initial reaction

From the access road into the airport to the building to the terminal, taxiways and runways, everything is new. It’s clean, fresh and less overwhelming than the older and better-known Cancun International Airport (CUN).

Overall, it’s a gorgeous space with high ceilings, clever artistic touches and plenty of nods to the beauty of the surrounding Riviera Maya.

Natural light floods into the terminal with floor-to-ceiling windows, illuminating the spacious ticketing area and allowing guests plenty of views of the ever-increasing number of aircraft coming and going.

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Still, readers should be aware it is lacking some amenities right now: The Wi-Fi and air conditioning were lackluster on day one of international flights, and it has little in the way of concessions at the moment.

Overall, though, it’s an impressive new option for travelers.

Here’s what we found arriving and departing on the first day of international service at Tulum’s new airport.

What travelers can expect on a trip to TQO

Where is the new Tulum airport?

Again, the new Tulum airport isn’t exactly in Tulum.

It’s about 20 miles from the center of town — and it’s a bit farther from many of the popular resorts in the area.

One worker TPG spoke with at Tropical Elite Travel, a local transportation company, was quick to note the airport is more than a “stone’s throw” from some of the region’s better-known resorts north of Tulum. This is something for travelers to keep in mind as they plan trips.

For some more context, the airport is close to 100 miles south of Cancun. Playa del Carmen is right in between those two destinations along the coast.

Getting to and from the new Tulum airport

Departing the new Tulum airport

Passengers enter the brand-new terminal through any of the four ground-level doors.

Overall, it’s a much quieter feel as you enter the airport. If you can picture the honking horns, police sirens and overall bustle and chaos common at busy airports’ drop-off curbs, this is far from that.

It’s also a far cry from Cancun’s much busier airport, which sees millions of passengers annually (nearly 4.8 million from the U.S. alone in 2023) and aircraft arriving from all over the world.

Except for the occasional noise of a jet taking off, it sounds (and in some way feels) more like you’re in a public park than outside a busy airport.

Ground floor

Inside, on the ground floor (which is technically the arrivals level), there are currently a few shops, rental car company offices, taxi stands and bus line offices.

This is where you’ll end up after baggage claim (more on that in a bit).

All around, you could hear the sounds of construction, making clear that parts of the airport (most notably the food and drink establishments) remain a work in progress.

Ticketing area

Multiple escalators, elevators and stairs take you up to the ticketing area, which is spacious and airy — and easily the most impressive part of the building.

Sunlight pours in through a translucent roof. There are two large islands where airlines have set up their check-in and bag drop stations.

American, Delta and United each have a row of check-in counters with plenty of space. On the opening day of U.S. flights, there were balloons and treats to honor the inaugural flights.

United added its own check-in counters with some modest decor when it launched service Sunday.

JetBlue plans to launch service to Tulum in the coming months. So do Air Canada and Panama-based Copa Airlines.

Security

The security area was well staffed and took just a few minutes to get through.

Since Tulum is a much smaller airport than Cancun, you can likely expect smaller crowds — particularly until airlines fully scale up their flight schedules out of the airport.

For Clint’s departure on Delta’s inaugural flight, two officers checked his passport and boarding pass before he was allowed to scan his ticket at automatic gates.

At security, officers asked passengers to remove belts and watches so they could be put through the X-ray machines. Other items, like laptops and Kindles, had to be removed and put into a separate bin for scanning.

Airside

The departures concourse is one straight hallway. If you go left out of security, you’ll find gates for domestic Mexico flights — at least right now.

If you go right, you’ll find the gates for flights departing to U.S. destinations.

In all, the airport has 13 aircraft parking positions. There are only four true gates in the concourse itself, but some gates lead to multiple jet bridges. So, you could end up departing from a “D3A” or a “D3B.”

Aesthetically, the gorgeous ceilings had plenty of lighting, with Mayan-inspired wood sculptures creating a dramatic impact.

This airport’s floor-to-ceiling windows will likely inspire AvGeeks with killer views of aircraft taking off and landing.

Departing passengers will find wide-open spaces, plenty of seating, and sporadic plugs and outlets. Like most airport terminals, when flights start boarding, passengers congregate in the concourse a bit. Still, generally speaking, it’s a fairly spacious concourse. That will be even more true once construction fully wraps up and there are more places to eat, drink and sit.

Marble floors and high ceilings give the terminal a high-gloss look.

Those gates number D1 through D4.

The gates seemed to be generally interchangeable, “common use” gates. So, you might see a Delta jet depart from a gate at one point in the day and then an American plane at that gate later in the day.

On day one of international flight operations, American Airlines decorated its gates with balloons and signage to mark the occasion.

Tulum uses automatic gates that let you scan your boarding pass, but right now, gate agents still seem to be checking passports prior to departure.

As it was the first day of international flights to Tulum, the flights were far more packed arriving than departing, so the concourse was fairly empty. That will likely change in the coming months as U.S. and other international airlines add more service.

On this day, however, Delta’s inaugural outbound flight was lightly booked, with one worker saying there were 120 empty seats on the Boeing 737-800 — harking back to how empty planes were flying during the worst of the pandemic.

Amenities at the new Tulum airport

As mentioned, even though U.S. airlines only just launched service to Tulum, the airport has technically been open for about four months.

Still, it’s fairly bare-bones when it comes to amenities — at least right now.

That’s especially true regarding food and drink options.

Food and drink

Hard-hat areas make it clear that more shops and restaurants — including big chains and local spots — are on the way.

Eventually, more restaurants will be available, including some that will be familiar to Americans. TPG saw “proximamente” (“soon”) signs for everything from Starbucks to Firehouse Subs to Le Pain Quotidien to Burger King to Applebee’s.

It’s a similar story landside, where we saw signs for well-known outlets like Starbucks and Domino’s, along with some more locally inspired food and drink establishments.

Right now, though, be warned: Food options are sparse, with just a few small concession stands — think snack bars, not restaurants.

Until more places open, travelers can expect little more than bodega-like establishments selling cold water, sodas and bagged snacks like potato chips.

This should get a lot better in the coming months. In fact, there are already tables in place for what appears to be a budding food court.

At the moment, a key piece of advice if you’re headed to the airport: Don’t arrive hungry.

Shopping

Ironically, despite the concourse being devoid of sustenance, there’s already a duty-free shop up and running immediately post-security. Vendors wasted no time selling products like cologne, makeup and booze to travelers heading home from vacation.

Is there a lounge at the new Tulum airport?

Among the “coming soon” spaces is a Sala VIP club. A worker there said it would be opening in a few weeks.

Arriving at the new Tulum airport

How expensive is it to fly to Tulum?

For the foreseeable future, U.S. airlines will operate far fewer flights to Tulum than Cancun. That’s in part because airlines are just getting operations off the ground. Also, Tulum is, quite simply, a much smaller airport.

Thanks to the forces of supply and demand, that will make for more expensive airfare to the newer Yucatan Peninsula airport.

Between now and the end of September, the average round-trip airfare to Cancun is around $364 (or $433 if you want to book a nonstop flight), according to booking app Hopper.

For Tulum, round-trip prices sit around $437 — about 20% higher — or $455 for a nonstop flight.

What US airlines fly to Tulum?

From the outset, the “Big Three” legacy U.S. airlines are offering service to Tulum. A fourth carrier is coming soon.

Bottom line

The brand-new Felipe Carrillo Puerto International Airport is a beautiful airport that is worth considering on your next trip to the Yucatan Peninsula.

The airport isn’t as close as guests visiting Tulum, Riviera Maya and Playa del Carmen resorts might hope.

However, it can still be a more convenient option than Cancun International Airport for visitors to some resort towns in the area.

It’s also a lot less crowded and chaotic than the Cancun airport and doesn’t have (so far) as many of the aggressive salespeople trying to get you to rent a car, buy a timeshare or hail a cab.

Unless you’re traveling to a resort in Cancun itself, or otherwise visiting the northern reaches of Mexico’s Caribbean coast, it may be worth considering TQO over Cancun — even if you have to pay a bit more to fly in and out of this airport.

That said, the airport has growing pains. The air conditioning is spotty, the Wi-Fi isn’t currently working, and there are very few shops and restaurants right now. Oh, and there is no lounge as of writing.

Stay tuned as TPG monitors how the airport performs as crowds and flight options grow in the coming months.

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